FAQs - Frequently Asked Questions

What is LyneOne?

At LyneOne we transform your photos into unique line art.

Experience the magic of turning your photos into custom line art with us. Our simple and exciting process begins immediately after your purchase. Within just 1 to 3 days, you'll receive an email preview of your unique art piece. Your satisfaction is our priority.Afterwards, we swiftly proceed to production and ensure your art piece is on its way to you. Start this creative journey with LyneOne and bring your memories to life!

How does it works?

1- Order Placement: Once you've placed your order,
our designers spring into action.

2- Art Preview (1-3 days): You'll receive an email
showcasing your design within 1-3 days.

3- We Offer Unlimited Revisions: If you choose
Unlimited Revisions, we will wait for your approval until you are 100%
satisfied.

4- Production (1 to 2 days): Once your design is
approved, we jump into production which takes 1 to 2 days.

5- Final Steps & Shipping (4 - 8 business days):
Following production, your order is carefully prepared for shipping. For
detailed delivery times, please refer to our Shipping Policy.

You Will Receive Your Order Between (6 -13 Business days)

Want your design faster? Select the 'First In Line' option
after checking out. There are also different shipping options available at
checkout.

Can I see the design before purchasing?

Our unique designs are individually handmade, therefore we're unable to offer previews before you place your order.

But rest assured, we're dedicated to your satisfaction. We offer unlimited revisions and will only ship your order once you're 100% satisfied with the design.

If you need help selecting the perfect photo, our team is here to assist you. Just email us at contact@lyneone.com.

What if I want don't like the design?

Our goal is to ensure 100% satisfaction for every customer.

While placing your order, choose our option of unlimited revisions. This way, you can provide feedback and request as many changes as needed, and we'll work closely with you to make sure your design meets your exact vision before it's shipped.

Do you only draw pets?

No, we've got all your design needs covered! Our talented team is skilled in creating everything from couples to family, pets, unique tattoos, and breathtaking landscapes.

Have a special idea? Just email us at contact@lyneone.com, and we'll work our magic to fulfill your request.

I don't know which photo to choose, can you help me?

Looking for advice on picking the right photo for your custom art? We're eager to assist! Email us at contact@lyneone.com, and our team will guide you in choosing the best photo to transform into your personalized line art masterpiece

We don't have a photo together, can you make the design?

Absolutely, we can make that happen! We're able to take a photo from each individual and merge them into one cohesive design

Can I cancel or get a refund?

Please be aware that due to the custom nature of our products, we're unable to process cancellations once an order has been shipped.

For more information, we encourage you to review our Refund Policy.

Where do you ship to?

We ship to all countries in Europe.

I want to collaborate with you, who do I contact?

Feel free to contact us at contact@lyneone.com, and we'll ensure our marketing team responds promptly.